1 TRY - 0.09 AZN 1 USD - 1.70 AZN

Frequently asked Questions

We answered all the questions that interested you during the order.

How does it work ?

Register at Velocity.az

Get a foreign address in Turkey and USA


Send the order to the address

After the parcels arrive at our warehouses, orders will be delivered to Azerbaijan from Turkey within 1-5 working days, and from America within 3-7 working days.


Receive your package.

We deliver the product handed over to our warehouse to Azerbaijan within 3-5 working days.

Our advantages

The Velocity Company shall carry out the delivery of parcels by a courier to any address in Azerbaijan.

Free Insurance of all transported parcels.

All parcels packaged (In packing such products, fragile icon should be noted from foam bubbles etc. protectors) in accordance with the rules of transportation are insured free of charge.

Online Order Service

Minimum Delivery Tariffs -Prices starting from 1 USD

“Paying at the door” Service

Fast delivery - shipments are made 2 times a week. Possibility of taking it over from the Baku office within 2-3 working days after receiving the cargo to the warehouse.

Location of the office at a convenient address in the city center. 

Prompt Customer Service

How is the delivery fee calculated?
In accordance with the metric standards of the International Air Transport Association, the weight of the transported goods can be calculated in two ways, depending on the size of the parcels:
1. Physical weight
2. Volumetric weight
Both indicators are considered, which of the weight indicators will be greater, based on this indicator, the cost of delivery of the parcel is calculated.
Please be advised that the cost of transporting clothes, two pairs of shoes and bags from Turkey is calculated based on physical weight only.
The cost of parcels, one side of which exceeds 1 m, is calculated in accordance with the physical and volumetric weight, depending on which weight is greater, the cost of transportation will be calculated based on this weight.
We bring to your attention the calculation procedure.
Width (cm) x Length (cm) x Height (cm) / 6000 = Volumetric weight (kg)

How many days will it take to deliver my order?

The delivery time of the parcel is calculated from the moment the goods arrive at our warehouses.

Shipments from Turkey are carried out twice a week, from the USA - once a week. After your parcel arrives at our warehouse, it will be delivered from Turkey to Azerbaijan in 1-5 business days and from America in 3-7 business days.

What is a declaration? How is it filled?

The declaration is to notify about the parcel ordered by the customer in “DECLARE” section in the personal account “velocity.az” prior to the shipment enters the foreign warehouse.

Order information must be recorded before the parcel is delivered to the foreign warehouses. Declaration of cargo is possible only after the parcel is delivered to the courier by the seller and the tracking number is provided.

The declaration shall indicate the tracking number, store name, product category and the invoice document provided by the seller shall be attached.

Every parcel delivered to the airport of Azerbaijan is required to undergo customs inspection.

In order to avoid delays, the customer must log in to his/her personal account and declare the information about the order in advance.


In rare cases, Sellers send a customer package without specifying a tracking number. In this case, the declaration must be completed only after the parcel enters the warehouse.

Accuracy and correctness of the data is a prerequisite for timely delivery of the package.

Advantages of "Smart Customs" application

Dear customers, given the significant increase in the number of online orders from abroad in recent years, when using the "Smart Customs" application or on the portal e.customs.gov.az, pay the tax on the part exceeding the limit of $ 300 and use the services of brokers without customs fees or customs services. You can get your parcels without paying. For this, you simply pay the tax specified when declaring all sent parcels in "Smart Customs" and inform us. Customers can also pay for the storage of parcels in the customs warehouse (15 AZN for the first day, each subsequent 2 AZN per day) are released.

What is 300 USD limit?

According to the legislation of the Republic of Azerbaijan (guided by paragraph 2.1.4 of Resolution No.305 accepted by the Cabinet of Ministers), individuals can import goods worth no more than the equivalent of 300 USD within 30 days.

If the physical value exceeds 300 USD, a customs duty is paid in accordance with the law.

The 300 USD limit includes the own cost of the item and the shipping fee for the stored package.

Parcels of citizens who have exceeded the limit shall be kept by the customs authority, which is the competent body.

When storing the parcel in BCT, the storage fee is 15 AZN for the first day and 2 AZN (1 euro) for each subsequent day.

Please be careful when ordering!

Payment methods

Package shipping fee can be made at the customer's request online from velocity.az, in cash at the office or via POS device.

How can another person hand over your parcel?

You can give a power of attorney to another person to hand over the parcels in your name at the Baku office. To do this, you can log in to your account on our website, enter the information in the ID card of the person you want to receive the package from the "Credentials" section of your personal account and give him a power of attorney. The person you give your power of attorney can approach with your customer code and your ID card and hand over the package. You can add as many credentials as you want.

Prohibited products
  • Deodorants
  • Mobile phones
  • Different types of batteries, power-banks
  • Foodstuffs.
  • All kinds of weapons, ammunition, all kinds of military items, explosives, military equipment.
  • Explosives, flammable or other hazardous substances, as well as radioactive substances and materials related to their making technology.
  • Drugs and psychotropic substances, accessories for their use, as well as materials related to the technology of their preparation.
  • Pornographic products, materials that advertise and promote moral corruption, violence, terrorism, etc.
  • Live animals
  • Plants and seeds
  • Latent cameras, special confidential means of communication, literature about their passwords and operation.
  • Information systems, documents and archives on operational investigation activities of the Ministries of Defense, National Security and Internal Affairs.
  • Documents, inventions, projects of state importance
  • Jewelry, precious metals and precious stones
  • Banknotes, coins.
  • Accumulators
  • Batteries.
  • Engines
  • Hover Board scooters.
  • Car oils and all goods containing this oil.
  • Items prohibited for transportation by air.
  • Items prohibited for import into the territory of the Republic of Azerbaijan.
  • Lithium batteries from Turkey and battery-powered appliances.
  • Liquid products, works of art, various medicines, documents from Turkey.
  • In accordance with US export legislation, the transportation of firearms, weapon parts or accessories, optical battles, optical binoculars, military uniforms, and items for military operations are prohibited.


Attention: When ordering a prohibited product, the customer is informed that the product cannot be shipped and the product is stored for free for one month. After the end of the 1st month, the package is stored in the warehouse for an additional month on a paid basis (1 day - 2 AZN). At the end of the deadline, the package is confiscated.

What are the details of the order service?

This is a complex service serving to buy any product from Turkey. In case of this type of order, we order by your behalf from the Turkish online store and conduct all the relevant arrangements and negotiations with the seller. In this case, our commission will be 5% of the total cost of product, and this amount does not include the cost of shipment to Azerbaijan.

You can get full information about using our service on this link:


How are bank payments refunded?

If you have any problems during the execution of your order (the product may run out of stock, etc.), then the amount you paid will be refunded to you. Note 5% bank commission is non-refundable. The return of the payment to your card account may take 5-15 days longer depending on the operating system of some banks.

What is "Tracking"?
  • After the package is fully packaged in online shop, it will be given to domestic couriers for delivery to the customer. The courier service in turn will provide a tracking number for the package.
  • Tracking number makes it possible to track the package from the courier’s warehouse to its destination.
  • Tracking number is different for every package and it's not duplicated.
  • You can track your package location until its delivery to the courier company’s warehouse on the domestic courier’s website.

Online courier order

We deliver parcels delivered to our Baku warehouse directly to your home through the "Online Courier" service. Easily get your parcels by ordering an online courier without coming to the office
You can order a courier online by visiting Dynamex.az. To do this, sign in to your account on Dynamex.az, go to the "Order a courier" section, click "New order", select the parcels you want to deliver in the window that opens, fill in the sections "City, destination, address, phone, delivery date" and click "Save" .⁣⁣
You will receive your parcels within 24 hours. Courier fee when ordering will be reflected in your account. You can pay for the parcel shipping and courier payment online or in cash.

Delivery to all regions of Azerbaijan

Therefore, we deliver your parcels to you, no matter where you are in Azerbaijan. It should be noted that the order for mail delivery is accepted when the parcel is in the Baku office.
To order your parcel by mail, shipping and handling charges must be paid in advance. (You can increase it in the "Shipping balance" section). Parcels are sent by state post and we would like to inform you that postal rates are set by the state post itself. The payment for 1 kg is 3 AZN. You must have at least 5 AZN in your balance. The shipping fee must be paid by the customer without any debt. We will delete from your balance only the amount determined by the state post office for postal delivery. The excess amount remains on your balance. Delivery time of mail is 1-5 working days, depending on the region.

Rules of free insurance service

We insure all packages entering our warehouse free of charge.

We bring to your attention the rules of free insurance of packages with sensitive products.

We insure all sensitive products packaged in accordance with international shipping rules, covered with the necessary protective equipment (with airbags, foams, without physical damage) and with special signs on the box about the rules of transportation (for example, "fragile").

Working hours Turkey warehouse

The work schedule of Turkish warehouse is as follows:


Monday – Friday: 9:00 – 18:00

Saturday:             9:00 – 13:00

Sunday:       Non-working day

address and working hours

Working hours:
Responding to inquiries on social media, Order for Me and courier service will be available every day.

Baku office:

Address: Baku city. Narimanov district, Koroglu Rahimov, AZ 1072

Monday - Saturday: 09:00 - 18:00
Sunday: non-working day

Ganja office:

Address: Ganja city, Hasan Aliyev ave. 75
Monday - Saturday: 10:00 - 19:00
Sunday: non-working day